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What if I need to modify my order?

To modify your order, please call us with the Order number in hand.

What if I need to change my address?

Please call the number provided in the ‘Contact us’ section to change your delivery address.

Can I get same day delivery?

Depending on the time the order has been made and the products ordered, the delivery can be made on the same day. If the order is urgent, please do not hesitate to contact us.

What do I need to know before ordering?

The minimum order should is AED 150 to go through. The delivery is made in the next working day and payment can be made by cash after delivery or by card online.

Can I pay after delivery?

Ofcourse! To put your mind at ease, you can choose to pay cash or card after you have received and inspected your items. But please make sure you have the correct change or denominations to avoid any inconveniences.

Am I paying for the product before or after the cut?

Unlike most seafood retailers and the fish market, you get exactly what you pay for. With Fish Mesh, if you’re paying for a kilogram of fillet, you will receive exactly that. Whereas in most other places, a kilogram of fish is taken, filleted which produces ~30% wastage so you end up paying for only 0.7kg of fillet

Is the payment secure?

The payment gateway is secure using the most well known payment network operators. To feel more at ease, you can always opt for the cash on delivery payment method.

What if I want to return my order?

We only take returns during inspection (when we hand you the items)
For the health concerns specially during this pandemic, we do not take returns otherwise for the safety of our staff and our fellow customers.

Do I need to inspect my order?

We advise all our customers to inspect their items after delivery to make sure everything is as they have preferred.



What do I REALLY need to know about the seafood cuts?

Let’s say you go to the fish market and order 1 kilogram of fish for 10 dirhams. You then spend 2 dirhams to have that fish filleted. Once that is done, you are left with approximately 0.7 kilogram of filleted fish because of 0.3kg of skin and bones wastage. So in the end, you’re actually paying 12 dirhams for 0.7 kilograms of the filleted fish.

Why is this important? Because we don’t do that here and that is good for you (by alot!) You get exactly what you pay for without the processing cost. So if you pay 10 dirhams for a kilogram of fillet, you get exactly that.

Are your products safe?

Yes, absolutely. We have a strict guideline on where to source our products from and how to handle them. A lot more has been added to these guidelines after the pandemic and we follow them religiously. To feel more at ease, you can check our Certifications page.



Still have a question?

Please contact us for more information.

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