FAQs

To modify your order, please call us with the Order number in hand.

Please call the number provided in the ‘Contact us’ section to change your delivery address.

Depending on the time the order has been made and the products ordered, the delivery can be made on the same day. If the order is urgent, please do not hesitate to contact us.

The minimum order should is AED 150 to go through. The delivery is made in the next working day and payment can be made by cash after delivery or by card online.

Ofcourse! To put your mind at ease, you can choose to pay cash or card after you have received and inspected your items. But please make sure you have the correct change or denominations to avoid any inconveniences.

Unlike most seafood retailers and the fish market, you get exactly what you pay for. With Fish Mesh, if you’re paying for a kilogram of fillet, you will receive exactly that. Whereas in most other places, a kilogram of fish is taken, filleted which produces ~30% wastage so you end up paying for only 0.7kg of fillet

The payment gateway is secure using the most well known payment network operators. To feel more at ease, you can always opt for the cash on delivery payment method.

We only take returns during inspection (when we hand you the items)
For the health concerns specially during this pandemic, we do not take returns otherwise for the safety of our staff and our fellow customers.

We advise all our customers to inspect their items after delivery to make sure everything is as they have preferred.

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Let’s say you go to the fish market and order 1 kilogram of fish for 10 dirhams. You then spend 2 dirhams to have that fish filleted. Once that is done, you are left with approximately 0.7 kilogram of filleted fish because of 0.3kg of skin and bones wastage. So in the end, you’re actually paying 12 dirhams for 0.7 kilograms of the filleted fish.

Why is this important? Because we don’t do that here and that is good for you (by alot!) You get exactly what you pay for without the processing cost. So if you pay 10 dirhams for a kilogram of fillet, you get exactly that.

Yes, absolutely. We have a strict guideline on where to source our products from and how to handle them. A lot more has been added to these guidelines after the pandemic and we follow them religiously. To feel more at ease, you can check our Certifications page.

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